Patient financial obligations represent the fastest growing share of hospital receivables today, and while revenue performance and patient satisfaction scores are top priorities, the way most hospitals deal with helping patients manage their financial responsibility can be haphazard and decentralized.
Common Problems with Traditional Patient Access
Organizations that expose their patients to stressful, inconsistent, and confusing registration and financial processes are creating a negative patient experience and losing revenue as a result. Common problems at the pre-registration front-end include:
- Impersonal and time consuming registration systems that lead to low pre- and time-of-service collections that impact cash flow
- Errors in registration data collection and verification
- Inaccurate bill estimation
- Incomplete, inconsistent, and impersonal financial guidance
- Ineffective, time-consuming patient scheduling and routing
- Poor coordination with advocacy and third-part eligibility functions
- Limited payment options
Proven Playbook for Success
PatientMatters’ IntelliPass™ System overcomes revenue gaps and patient dissatisfaction by design with a proven playbook of best-practices, a technology and database platform, and broad expertise in customized patient financial guidance. Our focus is on improving your patients’ financial experience and willingness to pay by personalizing their engagement and guiding them through the financial maze.
This holistic, patient-friendly approach is a paradigm shift for the front-end of the revenue cycle by benefiting:
- Patients
- The Business Office
- Physicians and Clinics
- Operations
An Integrated Platform That Streamlines the Patient Financial Experience and Improves Performance — Guaranteed.
Patient Financial Journey
We create positive patient experiences with accurate bill estimation, broader payment plans and options, and personalized financial guidance that is unique for every patient – all handled prior to the patient visit so that financial responsibilities are clearly understood, and uncertainty is eliminated.
Registration Process and Patient Collections
Our fast and accurate pre-registration eliminates redundancy and improves POS patient collections, resulting in fewer data errors and reduced bad debt.
Patient Access to Clinical Services
Our No Stop™/Quick Stop™/Full Stop™ process speeds patients to clinics and decreases lobby wait times and appointment cancellations.
The IntelliPass System
IntelliPass lets hospitals deliver consumer friendly patient financial services that reduce the stress of care, drive brand loyalty and improve and accelerate cash collections.
IntelliPass™ Platform
transforms the front end of the revenue cycle
IntelliPass is an integrated pre-access solution that leverages technology with proven best practices, core workflow, training and onsite expertise to ensure results, and analytics to ensure a comprehensive patient onboarding and financial engagement function within an organization.
IntelliGuide™
Uninsured patient advocacy program
The program connects uninsured patients to public medical benefit programs. We advocate for patients throughout the process so they can access the care they need, and help providers reduce bad debt by recovering funds they would otherwise fail to collect.
Let’s Get Started
Schedule a time to learn how PatientMatters can transform your patient access system.