Are you able to measure the success and effectiveness of your patient registration and point-of-service collections functions?
The skills with which registrars capture and verify patient information accurately, conduct sensitive financial conversations with patients, and then move patients through to their clinical destinations quickly has a large impact on both business success and patient satisfaction.
At PatientMatters, we view the registrar skills training, technology adoption, workflow development, use of best practices, and ongoing training and coaching to enhance patient engagements as critical success factors. Our approach is to provide onsite expertise in the form of a part-time Onsite Director.
Getting to know your Onsite Director
The onsite director is part-time resource whose charge is to grow and sustain guaranteed results and help you get the most from your staff. The director spends one week per month onsite at the client facility and is available via phone or email the remaining weeks.
The onsite director augments hospital registration staff and managers by providing continued training and coaching, customized workflows, and identifying opportunities for improvement.
Onsite Director - Qualifications:
- Revenue Cycle Management industry experience – 10+ years
- Bachelor’s degree from an accredited college and a minimum of 7 years experience, or 15 years on-the-job experience encompassing all revenue cycle segments
- Current member of NAHAM, HFMA and AAHAM or AHIMA – stays current in the industry