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Unity Health Selects PatientMatters to Improve Patient-Centered Registration Process

September 10, 2018

Healthcare Provider to Implement PatientMatters IntelliPass+® for Personalized Patient Financial Services Offerings and Streamlined Registration

Orlando, FLPatientMatters, a patient access and advocacy solutions provider helping hospitals and health systems offer their patients highly-personalized financial solutions, today announced that Unity Health, a leading, multi-county Arkansas health system, has chosen the PatientMatters flagship solution, IntelliPass+®, to enable a more patient-friendly, efficient, and productive registration process across its three hospital locations. 

To provide a better financial experience for its patients, improve point-of-service (POS) collections, and enhance registration quality and speed, Unity Health sought a system with a holistic approach – combining both cutting- edge technology to work across business functions, and hands-on training strategies, for guaranteed results. With a patient-centered, data-driven approach, delivered by hospital staff trained to engage in personalized conversations at pre-registration, PatientMatters’ IntelliPass+ stood out as a perfect solution for Unity Health.

“Our strategic partnership with PatientMatters is consistent with our patient-centric approach to healthcare,” said Kevin Burton, Director, Patient Financial Services at Unity Health. “With PatientMatters by our side, we will be able to provide our patients with the streamlined, ‘no surprises’ financial experience that they deserve so they can focus on what matters most – their health.” 

IntelliPass+ is an integrated platform that streamlines the patient financial experience and improves performance. The robust technology platform provides accurate bill estimations, broader payment plans and options and personalized financial guidance that’s unique for every patient, all handled prior to care. Leveraging this technology with training, onsite expertise, and a “playbook” of proven best practices, along with advanced analytics and reporting, will ensure Unity Health to facilitate a comprehensive patient onboarding and trusted financial engagement process. This fast and accurate pre-registration eliminates redundancy and improves POS patient collections, resulting in fewer data errors, reduced bad debt, improved staff productivity and revenue performance. 

“At PatientMatters, we believe the patient financial experience of care is important and should support the positive clinical experience. We are looking forward to working alongside Unity Health, who shares this belief,” said David Shelton, CEO of PatientMatters. “Employing a personalized approach to patient financial services increases collections and improves patient experience and loyalty, so it is a win-win for both the patient and hospital by making the financial aspects of healthcare easier for all parties involved.”

The PatientMatters IntelliPass System enables hospitals to guide patients through the maze of healthcare finance with accurate bill estimates and personalized financial plans. The IntelliPass System consists of four core modules: IntelliReg®, IntelliPass®, IntelliPass+®, and IntelliGuide®; now offered either as standalone products and services or as part of an integrated suite of solutions. 

About Unity Health
As the leading health care provider in an eight-county area, Unity Health and its associates strive to improve the quality of health and well-being for the communities it serves through compassionate care. Unity Health associates and partners strive to create a healthy community by creating a healing environment that enables people to reach their highest potential for health. For more information, visit

About PatientMatters
PatientMatters brings compassion and consumerism to the financial experience of care, helping hospitals and health systems offer highly-personalized financial solutions that improve satisfaction, cash flow, profitability and outcomes. Based on decades of experience, the PatientMatters IntelliPass® System brings together a comprehensive set of patient payment and advocacy solutions, along with intelligent workflow automation tools to ensure every patient is satisfied and providers are appropriately compensated. PatientMatters serves over 130 hospital and health systems in over 350 locations across the country, providing cutting-edge technology, financial tools, process transformation services with staff training and support to help deliver a new level of consumer-friendly healthcare. To learn more, visit


Media Contact:
Antonia Rutter
Senior Account Executive
Aria Marketing
(617) 332-9999 x209