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PatientMatters Relaunches with New Product Offerings to Transform the Patient Financial Experience

May 3, 2018

Company Partners with Health Systems to Create Seamless Financial Experience, Tailored to the Needs of Each Patient for Improved Satisfaction and Revenue Performance

DENVER--PatientMatters, a patient access and advocacy solutions provider helping hospitals and health systems offer their patients highly-personalized financial solutions, officially announced its relaunch at the NAHAM Annual Conference, with new product offerings, new branding, and an expanded focus on improving hospital revenue performance and patient financial experience with guaranteed results.

Patient financial obligations represent the fastest growing share of hospital receivables today, and while revenue performance and patient satisfaction scores are top priorities, the way most hospitals deal with helping patients to manage their financial responsibilities can be inconsistent, subject to workarounds, and decentralized across departments. By integrating traditionally disparate aspects of the registration, billing, and collections processes, and combining them with advanced analytics and external data sources, PatientMatters’ IntelliPass™ System lets hospitals and their registration teams deliver consumer-friendly patient financial services that reduce the stress of care, drive brand loyalty and increase and accelerate cash collections.

Patient financial obligations represent the fastest growing share of hospital receivables today, and while revenue performance and patient satisfaction scores are top priorities, the way most hospitals deal with helping patients to manage their financial responsibilities can be inconsistent, subject to workarounds, and decentralized across departments. By integrating traditionally disparate aspects of the registration, billing, and collections processes, and combining them with advanced analytics and external data sources, PatientMatters’ IntelliPass™ System lets hospitals and their registration teams deliver consumer-friendly patient financial services that reduce the stress of care, drive brand loyalty and increase and accelerate cash collections. “The importance of financial solutions personalized to the needs of each patient continues to grow as patient financial responsibility becomes more complex for patients and a more significant percentage of revenue for hospitals,” said David Shelton, CEO of PatientMatters. “We began as a patient advocacy company in 1989, and have always focused on helping patients cope with the financial burdens associated with their care. Today, we are building on that legacy with cutting-edge tools for revenue cycle teams, hands-on training, in-depth process redesign, and staff coaching to help hospitals transform their patient financial responsibility and advocacy capabilities to be more productive and responsive to patient and community needs. The combination of precision technology and hands-on guidance experience is unique to the market.”

Since its inception, PatientMatters has worked with more than 4 million patients in hospitals around the country, helping secure a financial path that helps both the patients and hospitals quickly retire financial debt.

As part of the relaunch, PatientMatters has updated the company’s solution offerings, now branded as “The IntelliPass™ System," and adopted a new logo and website look and feel. “The new product and service packaging is meant to give the customer a clearer path toward our vision for transforming the patient financial experience,” said James Bogdan, PatientMatters’ Chief Growth Officer. “The new logo depicts the healthcare consumer arranged in the cross formation traditionally associated with healthcare, indicating both our focus on patients at the center of the healthcare experience. We think it’s a very fitting symbol of this new era for the company, because to us, the patient really does matter.”

The PatientMatters IntelliPass System is a patient-centered and comprehensive patient access solution built on a robust technology platform, onsite services, and a “playbook” of proven best practices. IntelliPass delivers core workflows, analytical insights, transparency and reporting in a unified and comprehensive stack that enables hospitals to guide patients through the maze of healthcare finance with accurate bill estimates and personalized financial plans. For the business office, the system improves registrar staff productivity and revenue performance results. The system consists of four core modules: IntelliReg™, IntelliPass™, IntelliPass+™, and IntelliGuide™; now offered as standalone products and services or as part of an integrated suite of solutions, designed to give customers the ability to implement and adapt the plan that best suits their needs.

For more information, stop by PatientMatters NAHAM booth # 119 May 3-6th, or visit https://patientmatters.com/.

About PatientMatters

PatientMatters brings compassion and consumerism to the financial experience of care, helping hospitals and health systems offer highly-personalized financial solutions that improve satisfaction, cash flow, profitability and outcomes. Based on decades of experience, the PatientMatters IntelliPass System brings together a comprehensive set of patient payment and advocacy solutions, along with intelligent workflow automation tools to ensure every patient is satisfied and providers are appropriately compensated. PatientMatters serves over 130 hospital and health systems in over 350 locations across the country, providing cutting-edge technology, financial tools, process transformation services with staff training and support to help deliver a new level of consumer-friendly healthcare. To learn more, visit www.patientmatters.com

Contacts

Aria Marketing for PatientMatters
Antonia Rutter, 617-332-9999 ext . 209
@email