Back To Press Releases

Northeastern Health System Implements PatientMatters’ Service to Improve Patient Access and Increase Operational Efficiency

January 29, 2019

Leading Oklahoma Health System Implements Patient Advocacy Service to Facilitate Access to Medical Benefits and Support Overall Growth

Orlando, FL – January 29, 2019 — PatientMatters, a patient access and advocacy solutions provider helping hospitals and health systems offer patients highly-personalized financial solutions, announced that Northeastern Health System has recently selected the company’s IntelliGuide® financial advocacy and patient eligibility service to improve patient access to public financial medical benefits and overall operational efficiency.

In order to support its growing community, Northeastern Health System, a healthcare provider based in Oklahoma, sought a flexible and proven patient advocacy service to incorporate into its revenue cycle operation to better assist patients coping with financial challenges. After an extensive search, PatientMatters’ IntelliGuide solution stood out as the top choice for Northeastern Health System, with its proven track record of improving the patient financial experience by advocating for uninsured and self-pay patients throughout their healthcare journey.

“Partnering with PatientMatters will allow us to improve the access to healthcare in our community and provide our patients with the resources they need to obtain the best possible care available,” said Jackie Hullinger, Director of Patient Financial Services at Northeastern Health System,

IntelliGuide is a patient advocacy service that connects uninsured patients to a broad range of federal, state and local medical benefits. The robust technology platform is built to support patients receiving services across the continuum of care, including inpatient, outpatient and the emergency department. A highly-skilled and experienced implementation team is placed onsite for the entire length of the engagement to provide support, identify opportunity gaps and speed up revenue recovery results for uninsured and self-pay patients.

“Being able to adapt to the changing healthcare needs of a community is imperative for any health system to provide a high quality patient experience,” said Cynthia Eden, Executive Director, Operations at PatientMatters. “Northeastern Health System recognizes patients as individuals with unique healthcare and financial needs, and we are thrilled to be working side-by-side with its hospital staff and our onsite advocates to implement innovative and customized approaches that ensure that each patient, and the organization, is on the right financial path. By leveraging our all-inclusive solution that blends financial guidance with technology-enabled services and program intelligence, Northeastern Health System is able to provide support to patients throughout every step of the financial engagement process.”

About Northeastern Health System
Northeastern Health System (NHS) has been serving the Tahlequah, OK, community and surrounding area since 1920 when it started as a nine-bed facility. It has grown with the community by expanding to provide a full range of health services in the hospital, and in a network of Rural Health Clinics, including the Fort Gibson Medical Clinic in Fort Gibson, OK, the Tahlequah Medical Group Primary Care in Tahlequah, and Urgent Care in Tahlequah. NHS, Sequoyah, is recognized as a Medicare and Medicaid 4-star rated facility. The NHS organization and staff take great pride in serving the community, and has been recognized as Organization of the Year by the Tahlequah Area Chamber of Commerce. To learn more, visit

About PatientMatters
PatientMatters brings compassion and consumerism to the financial experience of care, helping hospitals and health systems offer highly-personalized financial solutions that improve satisfaction, cash flow, profitability and outcomes. Based on decades of experience, the PatientMatters IntelliPass® System brings together a comprehensive set of patient payment and advocacy solutions, along with intelligent workflow automation tools to ensure every patient is satisfied and providers are appropriately compensated. PatientMatters serves over 130 hospital and health systems in over 350 locations across the country, providing cutting-edge technology, financial tools, process transformation services with staff training and support to help deliver a new level of consumer-friendly healthcare. To learn more, visit