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Mon Health Selects PatientMatters to Create Pre-Access Service Center to Ensure Consistent Patient Experience and Improve Revenue Performance

February 20, 2019

Health System to Leverage IntelliPass Phase I Advisory Program to Integrate Data and Workflows Across Departments, Optimize Staffing Allocation and Provide Training

Orlando, FL – February 20, 2019 PatientMatters, a patient access and advocacy solutions provider helping hospitals and health systems offer patients highly-personalized financial solutions, today announced that Mon Health, a leading health system serving communities in West Virginia and Pennsylvania, has chosen PatientMatters’ IntelliPass Advisory Phase I Program.

The initiative will support the organization’s work to extend its leadership in providing a positive patient financial experience, improve collections and enhance registration quality and speed, Mon Health has engaged PatientMatters as the industry’s premier experts in developing a robust Pre-Access Service Center capability. The Pre-Access Services Center model breaks down existing silos across registration, scheduling and financial services to give patients a fast, efficient and consistent registration experience with reliable, personalized services.

 “While we have already invested in world-class staffing and technology, PatientMatters brings a very specific expertise that closely aligns with our vision for breaking down silos and making our process 100 percent patient focused,” said Candi Powers, Chief Revenue Cycle Officer at Mon Health. “The PatientMatters Pre-Access Service Center model will put us ahead of the curve on patient experience and revenue performance. Most importantly, we see this work as a critical step in our ongoing effort to ensure that the highest quality care is affordable and accessible for the communities we serve.”

The IntelliPass Advisory Phase I Program includes:
-    Assessment – Focusing on scheduling, reminders, E&B checks, estimation and workforce allocation
-    Workflow Redesign – Including centralization of team structure, process workflow and related functions
-    Implementation and Go-Live – With full documentation, training, testing and on-going process optimization

The program implementation will leverage and complement Mon Health’s existing Cerner EHR and Experian RCM solutions as part of the project. The agreement includes an option to engage PatientMatters’ IntelliGuide® Advocacy services as part of the final implementation.

“Mon Health shares our vision for creating a deeply-integrated, consistent pre-access capability that is at the heart of a positive patient experience,” said David Shelton, Chief Executive Officer at PatientMatters. “Advisory Phase I is the way we start every engagement with our clients no matter which mix of our products and advocacy services we provide. Together, we will build out their capability to deliver a level of personalization, satisfaction and efficiency that all health systems should aspire to.”

The PatientMatters IntelliPass System enables hospitals to guide patients through the maze of healthcare finance with accurate bill estimates and personalized financial plans. The IntelliPass System consists of four core modules: IntelliReg™, IntelliPass™, IntelliPass+™ and IntelliGuide™; offered both as standalone products and services or as part of an integrated suite of solutions.

About Mon Health
Mon Health is an integrated network of physician clinics, outpatient centers and hospitals that work together to make healthcare more accessible and affordable to residents of north central West Virginia, southwestern Pennsylvania and western Maryland. It includes Mon Health Medical Center, a 189-bed general, acute care hospital in Morgantown; Mon Health Preston Memorial Hospital, a 25-bed critical access hospital in Kingwood; Mon Health Stonewall Jackson Hospital, a 70-bed hospital in Weston; Mon Health EMS; Mon Health Equipment & Supplies; and Mon Health The Village at Heritage Point. For more information, visit

About PatientMatters
PatientMatters brings compassion and consumerism to the financial experience of care, helping hospitals and health systems offer highly-personalized financial solutions that improve satisfaction, cash flow, profitability and outcomes. Based on decades of experience, the PatientMatters IntelliPass™ System brings together a comprehensive set of patient payment and advocacy solutions, along with intelligent workflow automation tools to ensure every patient is satisfied and providers are appropriately compensated. PatientMatters serves over 130 hospital and health systems in over 350 locations across the country, providing cutting-edge technology, financial tools, process transformation services with staff training and support to help deliver a new level of consumer-friendly healthcare. To learn more, visit

Media Contacts:
Antonia Rutter
Senior Account Executive
Aria Marketing
(617) 332-9999 x209

Emily Gallagher
Media Relations
Mon Health
(304) 282-3505