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Delta Regional Medical Center Selects PatientMatters for Patient Financial Advocacy Services

June 25, 2019

Mississippi Healthcare Provider to Implement IntelliGuide® Service to Improve Collections and Provide Uninsured Patients with Access to Medical Benefits and Support

Orlando, FL – June 25, 2019 — PatientMatters, a patient access and advocacy solutions provider helping hospitals and health systems offer patients highly-personalized financial solutions, announced that Delta Regional Medical Center (DRMC) has selected the company’s IntelliGuide® financial advocacy and patient eligibility service to increase point-of-service (POS) collections and provide uninsured patients with access to medical benefits and support.

Previously, DRMC, a hospital based in Mississippi and the largest economic engine for the Delta Region, was performing all patient financial services in-house. DRMC sought to expand its reach to more patients in need of financial aid and identify a broader array of coverage sources. The organization knew that in order to improve POS collections and provide a better financial experience for its patients, it needed a robust patient advocacy offering that would fully support its staff in a comprehensive and customizable way. PatientMatters’ IntelliGuide service stood out as a perfect solution, with its proven 30-year track record of improving the patient financial experience by advocating for uninsured and self-pay patients throughout their healthcare journey.

“Our goal is to improve collections while also ensuring patients have access to the financial resources they require so that they can focus on their health first and foremost. After a thorough review of all solutions available in the market, PatientMatters emerged as the only partner that offered an all-inclusive solution that blends financial guidance with technology-enabled services and program intelligence,” said Wayne Smith, Interim Executive Director Revenue Cycle at DRMC. “Partnering with PatientMatters will allow us to provide our patients with the resources they need while simultaneously ensuring our organization continues to serve the Delta Region with the highest quality clinical care.”

IntelliGuide is a patient advocacy service that connects uninsured patients to a broad range of federal, state and local medical benefits. The robust technology platform is built to support patients receiving services across the continuum of care, including inpatient, outpatient and the emergency department. A highly-skilled and experienced implementation team is placed onsite for the entire length of the engagement to provide support, identify opportunity gaps and speed up revenue recovery results for uninsured and self-pay patients.

To learn more about the IntelliGuide financial advocacy and patient eligibility service, visit PatientMatters’ website.

About Delta Regional Medical Center
For over 66 years, Delta Regional Medical Center (DRMC) has served Washington County and the surrounding counties as the regional medical center. DRMC is positioned to handle emergencies by providing Level III Emergency Trauma service, delivering care in both inpatient and outpatient settings and providing treatment through home health and hospice, outpatient rehabilitation and therapies, surgery, physician clinics, and many other levels of service. To learn more, visit

About PatientMatters
PatientMatters brings compassion and consumerism to the financial experience of care, helping hospitals and health systems offer highly-personalized financial solutions that improve satisfaction, cash flow, profitability and outcomes. Based on decades of experience, the PatientMatters IntelliPass® System brings together a comprehensive set of patient payment and advocacy solutions, along with intelligent workflow automation tools to ensure every patient is satisfied and providers are appropriately compensated. PatientMatters serves over 130 hospital and health systems in over 350 locations across the country, providing cutting-edge technology, financial tools, process transformation services with staff training and support to help deliver a new level of consumer-friendly healthcare. To learn more, visit


Media Contact:
Kara McCrudden
Aria Marketing
(617) 332-9999 x201