Careers

As an organization, PatientMatters believes in the importance of working and living according to strong ethical values.  PatientMatters and its employees are committed to the highest standards of business conduct in all relationships. This commitment is the basis for the company’s business values:

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PatientMatters, is a leading resource partner in the health and eligibility industry. We have an Full-Time, Patient Advocate position working in a local hospital (40 hours/week; Mon-Fri 8 am to 5 pm, may have to work some weekends and holidays) in the Newport, AR area. This Patient Advocate position is hospital based and requires a strong Administrative skill set.

Patient Advocate Job Duties & Requirements

  • Interviewing patients in hospital setting to determine eligibility and coverage for government programs (SSI, State Medicaid, Insurance Marketplace, Crime Victims Compensation, County Indigent Programs and other benefit programs), 3rd party reimbursement
  • Assisting patients with applications, interviews, appointments and all other necessary steps to obtain certification for medical coverage
  • Non-tobacco usage required
  • Experience in working in an office environment where people contact and multi-tasking were skills needed to succeed
  • Motivated individual who desires to make a difference in others’ lives by working directly with clients and multiple government agencies
  • Must be able to stand/walk the hospital floors about 75% of the day
  • Must have reliable transportation, as this position will be required to drive to local offices
  • Strong Communication skills required, both orally and in writing
  • Dedicated to working with people of various educational and socioeconomic backgrounds
  • Skilled in organizing resources and establishing priorities with demonstrated experience in case management to include some medical knowledge - desired
  • Must be able to interpret and define an extensive variety of problems, collect data, document the facts, and draw valid conclusions
  • Must be computer literate and proficient in Microsoft Office products
  • Strong Data Entry Skills and Experience
  • Reliable transportation is required
  • Bachelor’s Degree preferred
  • Government benefit at least 1 year experience is preferred
  • Must be able to type at least 40 wpm

PatientMatters Benefits

  • 401k/ROTH with company match
  • Dental/Vision
  • FSA/HSA
  • Medical
  • Life Insurance, Short Term disability and Long Term disability

 

PatientMatters Philosophy
PatientMatters philosophy is to recruit and hire qualified people who have knowledge of various public benefit programs and who share our commitment to serving self pay patients, healthcare providers and the communities in which we are located. If you have healthcare experience in assisting applicants with public benefits programs, or if you’re just ready for a new opportunity that will use your professional experience and skills in helping individuals, we want you on our team!

Location: Newburgh, NY
Job type: Full-time

Job Description:
PatientMatters, is a leading resource partner in the health and eligibility industry. We have a Full-Time, Bilingual Patient Financial Counselor positions available in the Newburgh, NY area working Monday - Friday, 8 am to 5 pm.

Patient Financial Counselor Requirements, Job Duties, Qualifications & Skills:

  • Experience in working in an fast-paced business office and hospital environment where people contact and multi-tasking where skills needed to succeed
  • Must be able to meet with patients in their room in various stages of care and be compassionate to their situation and be able to communicate effectively with them and their families  
  • Must be able to successfully converse with hospital personnel, government and insurance agencies  
  • Motivated individual who desires to make a difference in others’ lives by working directly with clients and multiple government agencies  
  • Strong Communication skills required, both orally and in writing in the English and Spanish languages  
  • Dedicated to working with people of various educational and socioeconomic backgrounds  
  • Skilled in organizing resources and establishing priorities with demonstrated experience in case management to include some medical knowledge - desired  
  • Must be able to interpret and define an extensive variety of problems, collect data, document the facts, and draw valid conclusions  
  • Knowledge of medical terminology - preferred  
  • Must be able to prioritize workload and job assignments so that all deadlines are met on a timely basis  
  • Interviewing patients bed-side in hospital setting to determine eligibility and coverage for government programs  
  • Must be comfortable collecting money from patient for hospital and making payment arrangements  
  • Assisting patients with applications, interviews, appointments and all other necessary steps to obtain certification for medical coverage  
  • Receive Certifications and Training in Certified Application Counselor(CAC), HIPAA, and will be trained in State specific Medicaid and other related Medical Eligibility programs  
  • Must be computer literate and proficient in Microsoft Office products  
  • Strong Data Entry Skills and Experience  
  • Reliable transportation is required  
  • Must be Bilingual in English and Spanish  
  • Government benefit at least 1 year experience is preferred  
  • Must be able to stand/walk the hospital floors about 75% of the day  

PatientMatters Benefits:

  • 401k with match
  • Dental/Vision  
  • FSA/HSA  
  • Health  
  • Voluntary Life Insurance  
  • Company provided Basic Life, short-term and long-term disability

PatientMatters Philosophy:
Is to recruit and hire qualified people who have knowledge of various public benefit programs and who share our commitment to serving self pay patients, healthcare providers and the communities in which we are located. If you have healthcare experience in assisting applicants with public benefits programs, or if you’re just ready for a new opportunity that will use your professional experience and skills in helping individuals, we want you on our team!

Location: Houston, TX
Salary: $11.00 – $12.00 per hour
Job type: Full-time

Job Description:
PatientMatters is a leading resource partner in the health and eligibility industry. We have a Medical Benefits Screener - Bilingual position (40 hours/week M - F, please see available shifts below)in our Call Center in Houston, TX. This position is responsible for calling ER/Outpatient/Discharged patients referred from various hospitals to determine eligibility and coverage for government programs or third party reimbursement. This position is also responsible for general clerical duties which include file management, extensive data entry and phone contact work. Must also be computer literate and proficient in Microsoft Office products.


Medical Benefits Screener Requirements:

  • The Screener contacts the patient by telephone and/or by locating letter.
  • He/she completes the screening worksheet in computer program and asks basic questions to determine if potential eligibility to Medicaid, Medicare, CHIPS/SCHIP, Crime Victims, or other eligibility benefits exists for multiple hospitals which reside in multiple states.
  • He/she may complete program specific applications and related forms in computer program when appropriate and or close out the referral when appropriate.
  • Completed applications, related forms, as well as screening sheets, for patients who appear to be eligible for government benefits, will be forwarded to the appropriate Advocate for further action.
  • He/she inputs case status comments to the our company database, according to our company protocol.
  • Experience in working in an office environment where people contact and multi-tasking were skills needed to succeed
  • Motivated individual who desires to make a difference in others lives by working directly with clients and multiple government agencies
  • Strong Communication skills required, both orally and in writing
  • Dedicated to working with people of various educational and socioeconomic backgrounds
  • Skilled in organizing resources and establishing priorities with demonstrated experience in case management to include some medical knowledge - desired
  • Must be computer literate and proficient in Microsoft Office products
  • Strong Data Entry Skills and Experience
  • Bilingual/Spanish - required
  • Reliable transportation is required
  • Call Center experience preferred

PatientMatters Benefits:

  • 401k/ROTH with match
  • Dental/Vision
  • FSA/HSA
  • Health
  • Voluntary Life Insurance
  • Company provided Basic Life, short-term and long-term disability

PatientMatters Philosophy:
Is to recruit and hire qualified people who have knowledge of various public benefit programs and who share our commitment to serving self pay patients, healthcare providers and the communities in which we are located. If you have healthcare experience in assisting applicants with public benefits programs, or if you’re just ready for a new opportunity that will use your professional experience and skills in helping individuals, we want you on our team!