Careers

As an organization, PatientMatters believes in the importance of working and living according to strong ethical values.  PatientMatters and its employees are committed to the highest standards of business conduct in all relationships. This commitment is the basis for the company’s business values:

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PatientMatters is a leading eligibility and revenue cycle healthcare company. We help hospitals and health systems offer highly-personalized financial solutions that improve satisfaction, cash flow, profitability and outcomes.

We have a Full-time(M - F; 8 am to 5 pm) Help Desk Support Representative position available in the Orlando, FL area with some on-call time for a few hours on the rotating weekends for phone support and work some maintenance windows. The Help Desk Support position, supports live clients after the implementation is "go live". You will effectively field client support phone calls, initiate tickets and conduct analysis to solve client issues. Also focuses on providing answers and solutions to customer’s e-mail requests. Tech Support for a complex Software involves a wide variety of issues that will require this individual to multi-task as well as have the ability to trouble shoot and research issues to identify causes. You will work closely with the IT development team to provide the highest level of customer satisfaction and issue resolution.

Help Desk Support Job Duties, Responsibilities & Requirements:

 

  • Provide software applications support by responding to product application support questions from customers, analyzes problems and recommends corrective action in concert with the Development team
  • Track applicable statistics, call volume, reporting results and recommending improvements to maintain end-user computing and customer satisfaction
  • Day to day management of trouble tickets and trouble ticket systems
  • Coordinate activities that will enhance customer satisfaction to include working with the Development team to identify, report and resolve issues
  • Seek out “excellence” and apply automation when and wherever feasible
  • Act creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the business solutions required to meet technology needs and issues
  • Experience with Trouble-ticket system set up and maintenance
  • Experience in Application and Infrastructure trouble-shooting
  • Must be able to multi-task, deal with ambiguity and work in a team environment
  • Experience in a web-based applications environment
  • Establishes and maintains effective working relationships with other employees
  • Good written and verbal communication, able to use diplomacy and tact
  • Excellent organizational, time management and analytical skills
  • Able to work with all levels in the organization, maintaining a confident stance
  • Experience in Healthcare / hospital software support
  • Able to work on call after hours
  • Ability to analyze work flows and offer suggestions for optimization
  • Prior knowledge of hospital HIS set up is preferred
  • Experience working with software application that accompany HIS systems

Education, Knowledge, and Skills:

  • Five (2) plus years of relative / progressive technical and experience in a healthcare environment with demonstrated skills in interface development, implementation and management
  • AA or equivalent two year degree
  • To perform this job with a high level of efficiency you must be able to grasp complex technical details
  • Reasonable proficiency and experience with Microsoft Office Suite, Excel, PowerPoint and Word
  • Ability to apply “common sense” in conclusions and decision making
  • Results / action oriented and highly motivated with a bias for excellence
  • Excellent verbal and written communication skills
  • Professional demeanor / ability to interface with all levels of employees, peers and executives
  • Knowledge of HL7, 270/271 transactions

PatientMatters Benefits:

  • 401k/ROTH - plus company match
  • Dental/Vision
  • FSA/HSA
  • Medical
  • Life Insurance, Short Term disability and Long Term disability
  • Paid Time Off
  • EAP Program

PatientMatters philosophy:

Is to recruit and hire qualified people who have knowledge of various public benefit programs and who share our commitment to serving self-pay patients, healthcare providers and the communities in which we are located. If you have healthcare experience in assisting applicants with public benefits programs, or if you’re just ready for a new opportunity that will use your professional experience and skills in helping individuals, we want you on our team!

PatientMatters is a leading eligibility and revenue cycle healthcare company. PatientMatters helps hospitals and health systems offer highly-personalized financial solutions that improve satisfaction, cash flow, profitability and outcomes.

We have an Part-time, Patient Financial Counselor position (20 hours/week; Monday-Friday 11am-3pm) in the Batesville, AR area. This Patient Financial Counselor position is hospital based and you will be the one that makes initial contact with the patient. You will screen the patient bedside while in the hospital to obtain basic information to determine if potential eligibility or third party payment source exists. This position will also have some administrative duties.

Patient Financial Counselor Requirements and Skills:

  • Experience in working in an fast-paced business office and hospital environment where people contact and multi-tasking where skills needed to succeed
  • Must be able to meet with patients in their room in various stages of care and be compassionate to their situation and be able to communicate effectively with them and their families
  • Experience is Medicaid, Medicare, CHIPS, Crime Victims or other eligibility benefits
  • Must be able to stand/walk the hospital floors about 75% of the day
  • Reliable transportation is required as you may have to drive to other nearby facilities during the day to screen patients.
  • Must have knowledge of HIPAA to protect patient medical records and health information
  • Must be able to successfully converse with hospital personnel, government and insurance agencies
  • Must be able to interpret and define an extensive variety of problems, collect data, document the facts, and draw valid conclusions
  • Motivated individual who desires to make a difference in others’ lives by working directly with clients and multiple government agencies
  • Strong Communication skills required, both orally and in writing in the English language
  • Dedicated to working with people of various educational and socioeconomic backgrounds
  • Skilled in organizing resources and establishing priorities with demonstrated experience in case management to include some medical knowledge - desired
  • Knowledge of medical terminology - preferred
  • Must be able to prioritize workload and job assignments so that all deadlines are met on a timely basis
  • Government benefit at least 1 year experience is preferred

PatientMatters Benefits:

  • 401k/ROTH with company match

PatientMatters philosophy:
Is to recruit and hire qualified people who have knowledge of various public benefit programs and who share our commitment to serving self pay patients, healthcare providers and the communities in which we are located. If you have healthcare experience in assisting applicants with public benefits programs, or if you’re just ready for a new opportunity that will use your professional experience and skills in helping individuals, we want you on our team!

PatientMatters is a leading eligibility and revenue cycle healthcare company. PatientMatters helps hospitals and health systems offer highly-personalized financial solutions that improve satisfaction, cash flow, profitability and outcomes.

We have an Part-time, Patient Financial Counselor position (20 hours/week; Monday-Friday 11am-3pm) in the Pine Bluff, AR area. This Patient Financial Counselor position is hospital based and you will be the one that makes initial contact with the patient. You will screen the patient bedside while in the hospital to obtain basic information to determine if potential eligibility or third party payment source exists. This position will also have some administrative duties.Patient

Financial Counselor Requirements and Skills:

  • Experience in working in an fast-paced business office and hospital environment where people contact and multi-tasking where skills needed to succeed
  • Must be able to meet with patients in their room in various stages of care and be compassionate to their situation and be able to communicate effectively with them and their families
  • Experience is Medicaid, Medicare, CHIPS, Crime Victims or other eligibility benefits
  • Must be able to stand/walk the hospital floors about 75% of the day
  • Reliable transportation is required as you may have to drive to other nearby facilities during the day to screen patients.
  • Must have knowledge of HIPAA to protect patient medical records and health information
  • Must be able to successfully converse with hospital personnel, government and insurance agencies
  • Must be able to interpret and define an extensive variety of problems, collect data, document the facts, and draw valid conclusions
  • Motivated individual who desires to make a difference in others’ lives by working directly with clients and multiple government agencies
  • Strong Communication skills required, both orally and in writing in the English language
  • Dedicated to working with people of various educational and socioeconomic backgrounds
  • Skilled in organizing resources and establishing priorities with demonstrated experience in case management to include some medical knowledge - desired
  • Knowledge of medical terminology - preferred
  • Must be able to prioritize workload and job assignments so that all deadlines are met on a timely basis
  • Government benefit at least 1 year experience is preferred

PatientMatters Benefits:

  • 401k/ROTH with company match

PatientMatters philosophy:

Is to recruit and hire qualified people who have knowledge of various public benefit programs and who share our commitment to serving self pay patients, healthcare providers and the communities in which we are located. If you have healthcare experience in assisting applicants with public benefits programs, or if you’re just ready for a new opportunity that will use your professional experience and skills in helping individuals, we want you on our team!

PatientMatters is a leading eligibility and revenue cycle healthcare company. PatientMatters helps hospitals and health systems offer highly-personalized financial solutions that improve satisfaction, cash flow, profitability and outcomes.

We have an Bilingual Part-time, Patient Financial Counselorposition (28 hours/week; Monday-Friday) in the San Marcos, TX area. May have to work some weekends and some holidays. This Patient Financial Counselor position is hospital based and requires a strong Administrative skill set.

Patient Financial Counselor Job Duties:

  • Interviewing patients bed-side, as well walk-in patients in hospital to determine eligibility and coverage for government programs
  • Assisting patients with applications, interviews, appointments and all other necessary steps to obtain certification for medical coverage
  • File management and phone work
  • Data entry

Patient Financial Counselor Requirements:

  • Bilingual Required
  • Must be able to meet with patients in their room in various stages of care and be compassionate to their situation and be able to communicate effectively with them and their families
  • Must be able to stand/walk the hospital floors about 75% of the day
  • Must have knowledge of HIPAA to protect patient medical records and health information
  • Must be able to successfully converse with hospital personnel, government and insurance agencies
  • Bilingual in English and Spanish required
  • Government benefit(Medicaid, SSI, etc) at least 1 year experience is preferred
  • Must be able to interpret and define an extensive variety of problems, collect data, document the facts, and draw valid conclusions
  • Motivated individual who desires to make a difference in others’ lives by working directly with clients and multiple government agencies
  • Strong Communication skills required, both orally and in writing in the English and Spanish languages
  • Experience in working in an office environment where people contact and multi-tasking were skills needed to succeed
  • Motivated individual who desires to make a difference in others’ lives by working directly with clients and multiple government agencies
  • Must have great customer service skills
  • Dedicated to working with people of various educational and socioeconomic backgrounds
  • Skilled in organizing resources and establishing priorities with demonstrated experience in case management to include some medical knowledge - desired
  • Must be able to interpret and define an extensive variety of problems, collect data, document the facts, and draw valid conclusions
  • Must be computer literate and proficient in Microsoft Office products
  • Strong Data Entry Skills and Experience
  • Reliable transportation is required

PatientMatters Benefits for Part-time employees:

  • 401(k) and ROTH with employer match
  • Paid Time Off

PatientMatters philosophy:
Is to recruit and hire qualified people who have knowledge of various public benefit programs and who share our commitment to serving self pay patients, healthcare providers and the communities in which we are located. If you have healthcare experience in assisting applicants with public benefits programs, or if you’re just ready for a new opportunity that will use your professional experience and skills in helping individuals, we want you on our team!

PatientMatters, is a leading resource partner in the health and eligibility industry. We have an immediate Full-Time, Patient Financial Counselor/Admin- Bilingual position (40 hours/week; Mon-Friday 10 am - 7 pm) in the Galveston, TX area. May have to work some weekends and holidays. This Financial Counselor position is hospital based and requires a strong Administrative skill set.

PatientMatters Philosophy
PatientMatters philosophy is to recruit and hire qualified people who have knowledge of various public benefit programs and who share our commitment to serving self pay patients, healthcare providers and the communities in which we are located. If you have healthcare experience in assisting applicants with public benefits programs, or if you’re just ready for a new opportunity that will use your professional experience and skills in helping individuals, we want you on our team!

Patient Financial Counselor/Admin Job Duties

  • Interviewing patients bed-side in hospital setting to determine eligibility and coverage for government programs
  • Assisting patients with applications, interviews, appointments and all other necessary steps to obtain certification for medical coverage
  • File management and phone work
  • Data entry
  • Running reports, researching data and resolving discrepancies
  • Driving is required to conduct patient home visits and to travel to remote facilities as needed
  • Patient Financial Counselor/Admin Requirements:
  • Experience in working in an office environment where people contact and multi-tasking were skills needed to succeed
  • Motivated individual who desires to make a difference in others’ lives by working directly with clients and multiple government agencies
  • Strong Communication skills required, both orally and in writing
  • Dedicated to working with people of various educational and socioeconomic backgrounds
  • Skilled in organizing resources and establishing priorities with demonstrated experience in case management to include some medical knowledge - desired
  • Must be able to interpret and define an extensive variety of problems, collect data, document the facts, and draw valid conclusions
  • Must be computer literate and proficient in Microsoft Office products
  • Strong Data Entry Skills and Experience
  • Reliable transportation is required
  • Government benefit at least 1 year experience is preferred
  • Medical billing knowledge preferred
  • Must be able to stand/walk the hospital floors about 75% of the day

PatientMatters Benefits

  • 401k/Roth - company match
  • Dental/Vision
  • FSA/HSA
  • Medical
  • Life insurance, short term disability and long term disability

PatientMatters is a leading eligibility and revenue cycle healthcare company. PatientMatters helps hospitals and health systems offer highly-personalized financial solutions that improve satisfaction, cash flow, profitability and outcomes.

We have an immediate Full-Time, Eligibility Screener position (40 hours/week; Thursday - Monday, 8 am to 5 pm) in the Omaha, NE, Elkhorn NE, and Council Bluffs, IA area. You will be working weekends and driving between all three offices mentioned – only on the weekends, which requires driving under 30 miles(mileage reimbursed). Thursday, Friday and Monday you will be working in the Elkhorn, NE office. You must be able to work weekends and some holidays. This Patient Financial Counselor position is hospital based and requires a strong Administrative skill set.

Eligibility Screener Job Duties & Requirements:

  • Interviewing patients bed-side in hospital setting between 3 different hospitals to determine eligibility and coverage for government programs
  • Assisting patients with applications, interviews, appointments and all other necessary steps to obtain certification for medical coverage
  • File management and phone work
  • Must be able to stand/walk the hospital floors about 75% of the day
  • Data entry
  • Experience in working in an office environment where people contact and multi-tasking were skills needed to succeed
  • Motivated individual who desires to make a difference in others’ lives by working directly with clients and multiple government agencies
  • Strong Communication skills required, both orally and in writing
  • Dedicated to working with people of various educational and socioeconomic backgrounds
  • Skilled in organizing resources and establishing priorities with demonstrated experience in case management to include some medical knowledge - desired
  • Must be able to interpret and define an extensive variety of problems, collect data, document the facts, and draw valid conclusions
  • Must be computer literate and proficient in Microsoft Office products
  • Strong Data Entry Skills and Experience
  • Reliable transportation is required
  • Government benefit at least 1 year experience is preferred

PatientMatters Benefits:

  • 401k/ROTH - company match
  • Dental/Vision
  • FSA/HSA
  • Health - PPO and HSA
  • Company provided life, short term and long term disability insurance
  • Paid Time Off

PatientMatters Philosophy
PatientMatters philosophy is to recruit and hire qualified people who have knowledge of various public benefit programs and who share our commitment to serving self-pay patients, healthcare providers and the communities in which we are located. If you have healthcare experience in assisting applicants with public benefits programs, or if you’re just ready for a new opportunity that will use your professional experience and skills in helping individuals, we want you on our team!

PatientMatters is a leading resource partner in the health and eligibility industry. We have a Medical Eligibility Screener - Bilingual position (40 hours/week M - F, please see available shifts below) in our Call Center in Houston, TX. This position is responsible for calling ER/Outpatient/Discharged patients referred from various hospitals to determine eligibility and coverage for government programs or third party reimbursement. This position is also responsible for general clerical duties which include file management, extensive data entry and phone contact work. Must also be computer literate and proficient in Microsoft Office products.

Medical Eligibility Screener Requirements:

  • The Screener contacts the patient by telephone and/or by locating letter.
  • He/she completes the screening worksheet in computer program and asks basic questions to determine if potential eligibility to Medicaid, Medicare, CHIPS/SCHIP, Crime Victims, or other eligibility benefits exists for multiple hospitals which reside in multiple states.
  • He/she may complete program specific applications and related forms in computer program when appropriate and or close out the referral when appropriate.
  • Completed applications, related forms, as well as screening sheets, for patients who appear to be eligible for government benefits, will be forwarded to the appropriate Advocate for further action.
  • He/she inputs case status comments to the our company database, according to our company protocol.
  • Experience in working in an office environment where people contact and multi-tasking were skills needed to succeed
  • Motivated individual who desires to make a difference in others lives by working directly with clients and multiple government agencies
  • Strong Communication skills required, both orally and in writing
  • Dedicated to working with people of various educational and socioeconomic backgrounds
  • Skilled in organizing resources and establishing priorities with demonstrated experience in case management to include some medical knowledge - desired
  • Must be computer literate and proficient in Microsoft Office products
  • Strong Data Entry Skills and Experience
  • Bilingual/Spanish - required
  • Reliable transportation is required
  • Call Center experience preferred

PatientMatters Benefits:

  • 401k/ROTH with match
  • Dental/Vision
  • FSA/HSA
  • Health
  • Voluntary Life Insurance
  • Company provided Basic Life, short-term and long-term disability

PatientMatters philosophy is to recruit and hire qualified people who have knowledge of various public benefit programs and who share our commitment to serving self pay patients, healthcare providers and the communities in which we are located. If you have healthcare experience in assisting applicants with public benefits programs, or if you’re just ready for a new opportunity that will use your professional experience and skills in helping individuals, we want you on our team!