While there are conflicting reports about how the dismantling of the ACA has impacted the number of insured people in America, such as the recent Commonwealth Fund Survey and the CDC report circulating in the news, one thing is for certain: at least 29.3 million people were without insurance last year, and that number is only expected to climb. This is a problem that effects both patients and hospitals.
Addressing this question just might be the most difficult conversation going on in the hospital today. It’s no secret that patient obligations are the fastest growing portion of hospital receivables, and the prominence of high-deductible plans means that most patients are effectively self-pay. Registration staffs and patients grapple with finding payment solution answers that can work for each patient in their current circumstances.
For more than 30 years, PatientMatters has been focused on creating patient access and advocacy solutions to help patients cope with the financial burdens associated with healthcare. Today, patient financial obligations represent the fastest growing share of hospital receivables, and while revenue performance and patient satisfaction scores are top priorities, the way most hospitals deal with helping patients manage their financial responsibilities can be inconsistent and decentralized across multiple departments.