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Welcome To the New PatientMatters!

June 8, 2018

By David Shelton, CEO

For more than 30 years, PatientMatters has been focused on creating patient access and advocacy solutions to help patients cope with the financial burdens associated with healthcare. Today, patient financial obligations represent the fastest growing share of hospital receivables, and while revenue performance and patient satisfaction scores are top priorities, the way most hospitals deal with helping patients manage their financial responsibilities can be inconsistent and decentralized across multiple departments.

In response to this, we recently relaunched PatientMatters with new product offerings, new branding, and an expanded focus on improving hospital revenue performance and patient financial experience. With our new IntelliPass™ System offering, we now guarantee provider organizations can improve performance results for key indicators, such as:

  • increase in personalized bill estimate accuracy
  • reduction in no show and cancellation rates
  • increase in point-of-service cash collections
  • decrease in in-person registration encounter time

Our approach is to integrate and personalize the traditionally disparate aspects of the registration, financial counseling and planning, and collections processes. When we combine them with advanced analytics and external data sources, IntelliPass™ lets hospitals and their registration teams deliver consumer-friendly patient financial services that reduce the stress of care, drive brand loyalty and increase/accelerate cash collections. Based on our experience, we have developed the best practices, processes and workflow automation tools to treat every patient as a unique individual, provide them with a personalized set of financial solutions, and enable them to meet their financial responsibility in a fair and manageable manner.

As part of our relaunch, we also adopted a new logo, website and 'look and feel'. The new logo depicts the healthcare consumer arranged in the cross formation traditionally associated with healthcare, indicating our focus on patients at the center of the healthcare experience. We think it’s a very fitting symbol for this new era of the company, because to us, the patient really does matter.

To learn more, read our relaunch announcement and new product offerings for hospitals looking to transform the patient financial experience. Let us know what you think of our new look via Twitter – and check back next week for more updates related to events, the news, industry trends, and more!