Why PatientMatters?

The financial experience of healthcare is every bit as important as the clinical when it comes to consumer loyalty and access to care. PatientMatters has identified the critical success factors for transforming the consumer experience of healthcare, and we have a step-by-step process to get organizations from where they are today to where they need to be.  

We Help Healthcare Organizations:


  • Improve registration quality and speed
  • Generate dependable bill estimations and provide unique payment options 
  • Increase and accelerate front-end cash collections
  • Reduce lobby wait times and appointment no-shows
  • Advocate for uninsured patients to help them secure public program financial support 
  • Sustain and generate guaranteed results with proven best practices and SLAs
  • Capture actionable data to understand operational efficiency for sustainable improvement

The Result is Big Benefits for Healthcare Providers and Patients:


For Patients:

  • All financial options in one process for truly personalized solutions
  • Accurate information reduces stress and reinforces the patient understanding of what the process will involve throughout their journey 
  • Up to 80% reduction in wait times
  • Twice as many patients qualify for pre-access clearance 


For the Business Office

  • Increase point of service cash
  • Decrease the overall cost of collections
  • Improve HCAHPS scoring and reimbursement
  • Guarantee financial performance improvement
  • Reduce errors that lead to rejections, denials.,
  • and increased A/R days


For Physicians & Clinical Departments

  • Increase physician satisfaction
  • Reduce no-show and cancellation rates


For Operations

  • Enrich data collection
  • Enhance staff training

Let’s Get Started

Schedule a time to learn how PatientMatters can transform your patient access system.

* Indicates required field