PatientMatters changes the paradigm with a financial care plan, an effective, customer-oriented financial experience and increased cash.
• understand their health plan coverage.
• be prepared for their financial responsibilities upon arrival.
• have options for resolving their financial obligations.
• be screened for financial assistance before treatment.
• choose text, email or mail for hospital financial communications.
• recognize the hospital's financial role within the community.
• view their hospital bill with a higher level of importance.
Hospital staff will:
• have comfortable conversations and increase patient satisfaction.
• gain superior visibility into operational performance.
• become insightful about patient self-pay balances.
• have dedicated support to sustain this cultural change.
• increase point of service cash collection by up to 20%.
What Our Partners Said
“Working together I’m confident we will achieve the cultural change and educational experience both our staff and patients want and deserve."
"… PatientMatters is the best solution for us. The people and the processes they bring fit with our people, our culture and will help us better serve our patients."